Tips for building Interpersonal Rapport
1) If you are sitting, lean forward towards the person you are talking to, with hands open and arms and legs uncrossed.
2) Look at the other person for approximately 60% of the time.
3) When listening, nod and make encouraging sounds and gestures.
5) Use the other person’s name early in the conversation. This is not only seen as polite but will also reinforce the name in your mind so you are less likely to forget it!